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--- server:introduce_blackberry_delay [2013/02/06 21:14] – ashley
+++ server:introduce_blackberry_delay [2013/02/06 21:18] (current) – ashley
@@ Line 4: / Line 4: @@
 Article ID: KB00139
 Type: Support Content
 Last Modified: 10-07-2011
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 Product(s) Affected:
-•	BlackBerry® Enterprise Server for Microsoft® Exchange
+  *BlackBerry® Enterprise Server for Microsoft® Exchange
-Search the knowledge base:
-•	Visit BlackBerry Community Support Forums
+If antivirus or anti-spam software scans an email message after the BlackBerry® Enterprise Server processes the message, the reference ID (RefID) of the email message might change and the email message might not be delivered to the BlackBerry smartphone.
-•	Follow us on Twitter® @BlackBerryHelp
-Collapse all | Expand all
+Administrators can configure the BlackBerry Enterprise Server to delay email processing in order to allow time for anti-virus software or anti-spam software to scan email messages.
-Jump to: Overview | Environment | Additional Information
- Overview
-If antivirus or anti-spam software scans an email message after the BlackBerry® Enterprise Server processes the message, the reference ID (RefID) of the email message might change and the email message might not be delivered to the BlackBerry smartphone. Administrators can configure the BlackBerry Enterprise Server to delay email processing in order to allow time for anti-virus software or anti-spam software to scan email messages.
 Warning: The following procedure involves changing the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries before implementing any changes.
-To delay mail processing, complete the following steps:
-. In the Registry Editor, go to one of the following locations:
-For BlackBerry Enterprise Server 2.1 and earlier:
+To delay mail processing, complete the following steps:
-HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Server
+  * In the Registry Editor, go to one of the following locations:
-For BlackBerry Enterprise Server 3.5 to 3.6:
+  For Windows 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents
+  For Windows 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
-HKEY_LOCAL_MACHINE\SoftwareResearch In Motion\BlackBerry\Servers\<BlackBerry_Enterprise_Server_name>
-For BlackBerry Enterprise Server 4.0 to 5.0:
+  *If the ProcessMailDelay registry entry does not exist, create a registry entry with the following values:
-For Windows 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents
+|Name	|Type	|Value |
-For Windows 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
+|ProcessMailDelay	|DWORD	|This value specifies the number of seconds to delay email processing. For example, a value of 5 delays mail processing for 5 seconds. |
-. If the ProcessMailDelay registry entry already exists, change the Value data field to the number of seconds you would like mail processing to be delayed. If the ProcessMailDelay registry entry does not exist, create a registry entry with the following values:
+  *Restart the BlackBerry Dispatcher and BlackBerry Controller.
-Name	Type	Value
-ProcessMailDelay	DWORD	This value specifies the number of seconds to delay email processing. For example, a value of 5 delays mail processing for 5 seconds.
-.
-. Restart the BlackBerry Dispatcher and BlackBerry Controller.